Carmax screwed up my car HELPPPP

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randy830

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#1
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#1
my dad wants to sell my 2001 530i asap because im goin overseas for school, so he had me take it to carmax to get an appraisal. i did so and when i got back the cars speedometer stoped workin, and all the lights were on including check engine light, brake, abs , traction (wouldnt turn on), and etc. i was wondering they probably did something to it so they could bring the price down 16,000. the trade in on the car is 22,000. so yeah i was wondering if anyone on here knows what they did or how i can fix it. whatsmy best bet to have this fixed.

thanks in advance for your replies.
 
D

Dutch

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#2
WTF????

Go back and confront them with your story. Let THEM fix it. There is no such thing as a coincidence in this case. And from what I know about the USA (spent 2 years in your country) is that customer care is pretty important.
Bastards
 
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94silverbullet

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they never mentioned anything strange??

didn't you tell them that's not how you brought the car to them?

of course they'll probably say all we did was an inspection.

try theatening them with the better business bureau.

epj3,

they also have carmax in Maryland
 
jonaphn

jonaphn

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#6
it looks like you need to go back and tell them to fix it, but can't they just say that maybe it stopped working on the way home and you're trying to get a free fix?

hopefully it'll be fix without too much hassle. let's us know how it goes.
 
Kirby

Kirby

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Sounds like they may have hooked it up to a scanner as part of their "checkout" and scrambled the ECU?!?!?!?!

I would absolutely raise hell about it, but my guess is they will say "HUH? It was fine when you picked it up...."
 
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epj3

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Kirby said:
Sounds like they may have hooked it up to a scanner as part of their "checkout" and scrambled the ECU?!?!?!?!

I would absolutely raise hell about it, but my guess is they will say "HUH? It was fine when you picked it up...."
Click to expand...
It wouldn't run if it messed up the ECU - sounds like they fried the VDO control module (which as far as I can remember can happen on ANY bmw since the early 80's)
 
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94silverbullet

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#11
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#11
not to sound like a whiner, but why didn't you immediately make a u-turn and go straight back to them, and/or call your dad from there.

some shops always like to shove the blame elsewhere. read some of the dealer complaints in the forums... they'll probably say they didn't do it.
 
MrElussive

MrElussive

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#13
epj3 said:
Yea I think you fu*ked youself over big time by not taking it back RIGHT AWAY.
Click to expand...
I'd he trucked himself by taking it to Carmax in the first place. He should have gottan an appraisal from a BMW dealership, not freaking Carmax.
 
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