Here's a point of interest. According to your statement, the manager first siad that the paperwork showed damamge, then he brings in another excuse saying that it has been 1 week and the damage could have happened by you...hmmm. One would assume that the need for a second rationale demonstrates a week argument.
Good luck. I'm sorry to hear about this though; truly breaks my heart.
Sean
Good luck. I'm sorry to hear about this though; truly breaks my heart.
Sean